The team at ProMedica Skilled Nursing and Rehabilitation (Dunedin, FL) recently received a thank you letter from the family members of a patient.

 

“Hello,

I am writing as one of the sons of our father, Samuel W. Reed who was recently in the ProMedica/ManorCare facility in Dunedin, FL for the last 4-5 weeks. 

Our family wanted to take an opportunity to express our sincere appreciation from three specific and exceptional individuals that were involved in the care of our father during his briefed stay. 

First, David, the admissions representative. From the moment we met David he was very sensitive to our situation regarding bringing him to your facility.  He secured us a private room as we needed, reassured us of all that would be happening, and talked us through so much. Additionally, he never wavered whenever we needed him for questions throughout the whole stay.  His demeanor is so calming and reassuring, and he was always thoughtful to all of the needs of our father as well as to us individually.

Second, our CNA, Natasha. Natasha is an extremely compassionate and caring person who possesses a natural skill set in this type of patient care. She consistently went over and above to make sure our father was clean, comfortable, and kept his dignity always in the forefront of her mind. As a family, she consistently showed us kindness and caring. Up until the very moment we left with him, she took care of him and us. We cannot say enough good things about her as a person. 

Third, our CNA, Beatrice. From the moment Beatrice walked in the door for the first time to the room, we just knew she was going to be the one we looked to in times of need. And this could not be any more true during our time in the facility. Beatrice is another person who has genuine compassion and care in what she does. She took everything she did for our father and is very personally.  She keeps a beautiful smile and talked to our Dad every time she tended to him. She consistently made sure as a family we were also comfortable and made sure we also had what we needed or answered questions we had. She was always willing to do anything for us. Just a lovely person all around, but again, another individual very suited for what she is doing. 

Though these three individuals have a specific title at the facility, we as a family considered them true LEADERS that represented what patient care should be, and you should be extremely proud of all of them. 

If we all as a family could offer any other feedback about our stay, we would ask that future training opportunities included these individuals to emulate.  Their true compassion is what we believe is what families will look for in this time of sensitive need for their loved ones, and what you would want to see from all of your staff members. 

Please recognize these three individuals. 

Sincerely,

John Pignone Reed
Linda A Reed
Joseph Reed
Anne Reed
Samuel E Reed

The Family of Samuel W Reed”

ProMedica Senior Care, formerly HCR ManorCare, is pleased to have its skilled nursing centers throughout the country named as 2020 Bronze – Commitment to Quality Award winners from The American Health Care Association and National Center for Assisted Living (AHCA/NCAL). This award is a declaration of our commitment of learning how to better meet the needs and expectations of our patients and residents, their families, our employees and the community.

The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represents more that 14,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and development disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the nearly 5 million seniors and individuals with disabilities who receive long term or post-acute care in our facilities each year.

We are happy to announce the following centers who have earned the 2020 Bronze – Commitment to Quality Award:

• Heartland of Twinsburg (OH)
• ManorCare Health Services – Pittsburgh (PA)
• Heartland of Zephyrhills (FL)
• Heartland Health Care Center – North Sarasota (FL) 
• ManorCare Health Services – Venice (FL) 
• Heartland of Columbia Rehabilitation & Nursing Center (SC) 
• ManorCare Rehab Center – Decatur (GA) 
• Heartland Health Care & Rehabilitation Center of Boca Raton (FL) 
• ManorCare Health Services – Dunedin (FL)
• Heartland Health Care Center – Canton (MI)
• Heartland Health Care Center – Hampton (MI)
• ManorCare Health Services – Elk Grove Village (IL)
• ManorCare Health Services – Oak Lawn East (IL) 
• ManorCare Health Services – Waterloo (IA) 
• ManorCare Health Services – Rossmoor (CA) 

 

Bronze – Commitment to Quality Award recipients are able to describe their mission, characteristics, and key challenges and to recognize the relationship of these factors to their ability to achieve performance improvement. The Bronze Award recognizes the provider for developing a foundation to begin a journey of continuous quality improvement and does not necessarily correspond to any public measure of performance.

The AHCA/NCAL National Quality Award Program is a progressive, three-step process that encourages the continuous learning, development, and execution of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program.

Congratulations to our centers on their achievements to receive this award!

https://www.ahcancal.org/Quality/National-Quality-Award-Program/Pages/default.aspx

I want to thank ManorCare Dunedin for the excellent rehabilitation therapy received during my stay at your facility. Due to my fractured pelvis and left arm, I was transferred from the hospital to ManorCare for therapy on July 18, 2016. Because of the excruciating pain, I was unable to move. I was in a diaper and using a bedpan.

A miracle! On September 8, 2016, I was able to walk out of ManorCare and return to my home. It was a joyous day. Your therapy staff saved my life both physically and mentally. They are an exceptional team. I especially want to thank Kim, my PT, and Gabe, my OT – dedicated individuals. I can never repay them for what they did for me. They have a AAA rating in my book. I also want to thank Piper for coordinating all the paperwork with my daughter who lives out of state – many e-mails and telephone calls.

Thank you to your nursing staff (thank you Luke for my socks). I cannot forget your CNA staff. They have the patience of saints. A special thanks to Deana and Stacey. Even the cleaning/maintenance staff always had a warm "Hello.” All the staff definitely played a role in my healing process. I can't thank you all enough. Carol [Director of Rehabilitation], I thank God my daughter chose ManorCare Dunedin. You and your staff are the best. As I said above, I give you all a AAA rating. ManorCare is a haven were miracles happen.